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Shipping & Returns

5. Delivery

5.1 Terms and conditions for delivery are only applicable in the UK. For delivery outside the UK please contact V-TUF's export department.

5.2 Unless otherwise agreed delivery of the goods shall take place at the Purchaser's place of business.

5.3 Where V-TUF makes delivery of the goods to the Purchaser's place of business or any other place as agreed in writing, all charges in relation to carriage, including, without limitation transport costs, insurance and unloading, will at V-TUF's option, be borne by the Purchaser.

5.4 Delivery of the goods shall be completed on the goods arrival at the Purchaser's place of business.

5.5 If the Purchaser does not accept delivery of any of the goods when they are ready for delivery then the goods will be deemed to have been delivered, risk passing to the Purchaser (including for loss or damage caused by V-TUF's negligence) and V-TUF may:

5.5.1 store the goods until delivery takes place, and charge the Purchaser for all related costs and expenses (including without limitation storage and insurance); or

5.5.2 Sell the goods at the best price readily obtainable and (after deduction of all reasonable storage and selling expenses) charge the Purchaser for any shortfall below the Contract price.

5.6 Any dates specified by V-TUF for delivery of the goods are intended to be an estimate and time of delivery shall not be made of the essence by notice. If no dates are specified, delivery shall be within a reasonable time. V-TUF shall not be liable for any delay in delivery of the goods that is caused by an event of force majeure or the Purchaser's failure to provide V-TUF with adequate delivery instructions that are relevant to the supply of the goods.

5.7 V-TUF reserves the right to deliver in instalments and any failure to deliver one instalment will not entitle the Purchaser to terminate the contract.

5.8 The quantity of any consignment of goods recorded by V-TUF upon dispatch from V-TUF's place of business shall be conclusive evidence of the quantity received by the Purchaser can provide conclusive evidence proving the contrary.

5.9 Claims for shortages or damaged goods must be made in writing to V-TUF within 3 days of receipt of the goods. Or using the form on the contact us page online.

5.10 Claims for non delivery must be made to V-TUF within 10 days of dispatch shown on invoice.

6. Returns

6.1 Notwithstanding any other provision in the Contract, V-TUF may at its option allow the Purchaser to return the goods upon the following conditions:

6.1.1 that the relevant goods are non-faulty;

6.1.2 that the relevant goods are goods that are ordinarily held in stock at one of V-TUF's locations;

6.1.3 that the Purchaser notifies V-TUF within 10 days of delivery of its intention to return the goods;

6.1.4 that the goods are returned to V-TUF within 15 days of delivery;

6.1.5 V-TUF and the Purchaser shall agree whether the goods shall be delivered by the Purchaser to V-TUF or collected by V-TUF from the Purchaser;

6.1.6 that the goods are undamaged, in the original packaging, with all trademarks or other labelling intact and fully suitable for re-sale;

6.1.7 the Purchaser agrees to pay V-TUF a 15% handling fee against the return of non-faulty standard goods.

6.2 Notwithstanding any other provision in the Contract, V-TUF may from time to time at its sole option accept the return of non standard, non faulty goods upon separate rates, terms and conditions, to be agreed with the Purchaser in advance of any such return. Non standard goods are goods which are not ordinarily held in stock at one of V-TUF's locations.

6.3 If the consumer is not satisfied with a V-TUF product and or service, and is based outside of Europe. Please use the form on the contact us page of the website. Further action will be taken by the customer services team.